Who we are
Calm with Carrie is a subsidiary of North Star 408 Ltd.
Terms and Conditions
Payments
A £20 non-refundable deposit is required to secure your booking. Payment for deposits and treatments can be made by one of the following:
- Cash
- Credit/debit card
- Bank transfer
- A Massage voucher
Gift Vouchers
Gift vouchers are available for all Calm with Carrie treatments. Vouchers are valid for 12 months from the date of purchase. Vouchers can be purchased either in person, on the website or via email. Vouchers purchased online will be emailed once payment has been received.
Cancellation Policy.
If you know you’re going to be late for an appointment, call us as soon as you know. If you are late for your appointment then your treatment time will be limited, but you will still be charged for the full price of the treatment. If you miss your appointment without contacting us first, you will still be charged for the treatment. If you need to contact, please call at least 48 hours beforehand or you will still be charged for the treatment.
Changes to your Appointment
We understand that you may need to change your appointments occasionally. We are happy to change, postpone or cancel your appointment if you give more than 48 hours’ notice. You can do this by emailing hello@calmwithcarrie.com
Client Consultation
At the beginning of your treatment, we will carry out a short consultation. We collect this information:
- to ensure that the massage is safe for you and there are no contraindications.
- to enable your therapist to carry out the treatment specific to your needs.
- to help provide you with specific aftercare advice.
You will be asked to sign to give your therapist consent to carry out your treatment. Your therapist will not treat you if you refuse to sign the consent form or give the information needed to carry out your treatment.
Client Etiquette
We have zero tolerance for inappropriate behaviour. If any client exhibits any inappropriate behaviour, we will cease the treatment immediately, and no refunds will be given.
Our therapists ensure that the highest standards of hygiene are observed. We reserve the right to refuse to treat any client if we believe their personal hygiene will impact on the quality of the treatment or risk the therapists health.
We will not treat any client with a fever or knowingly has an infectious disease.
Under 18 or Vulnerable clients
We can treat under 18 or Vulnerable clients subject to a parent, guardian, or care-worker being in attendance who is legally authorised to consent to the treatment.
Privacy Notice
North Star 408 Ltd takes your privacy very seriously and will only use your personal information to provide your bespoke treatments and to administer your bookings. All client information held by us is confidential.
We store your data digitally on a secure server and do not share with third parties. This information is kept for a minimum of one year after your last treatment as specified by our insurers. Your data will be erased after this period.
You can subscribe or unsubscribe from our regular newsletter at any time.
You can request all information we hold about you by emailing hello@calmwithcarrie.com and we will email it back to you within 30 days. We will take all reasonable steps to prevent the loss, misuse, or alteration of your personal data.
We reserve the right to amend or update our Terms & Conditions and Privacy Policy in accordance with current regulations.